Shipping & Delivery Policy

Thank you for shopping with Artalaxy. We strive to deliver your order as quickly and efficiently as possible. Please take a moment to review our shipping and delivery policy below.

Processing Time

Orders are typically processed within 3-5 business days. You will receive an email notification with tracking information once your order has shipped. Please note that orders placed on weekends or holidays may experience a slight delay in processing.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track the status of your shipment directly on the carrier’s website. If you have any issues with tracking or shipping, please contact us at [artalaxy.contact@gmail.com]

Shipping Methods & Rates

We offer a variety of shipping methods to meet your needs. Shipping rates depend on your location and the shipping method selected at checkout. The available options are:

• Standard Shipping (Estimated delivery time: 7-10 business days)

• Expedited Shipping (Estimated delivery time: 5-7 business days)

Undeliverable Packages

If a package is undeliverable due to an incorrect address or other issues, it will be returned to us. In such cases, the customer will be responsible for any additional shipping costs to resend the package

Damaged or Lost Packages

In the rare event that your package is lost or damaged during transit, please contact our customer service team at artalaxy.contact@gmail.com . We will work with the carrier to investigate and resolve the issue. If your package is lost, we will assist with filing a claim, and you may be eligible for a replacement or refund, depending on the situation.